Parties

Fjordhusky Kenzo Dijksterhuis (org nr. 824558272)/ Dalavegen 1628 6857 Sogndal Norway Info@fjordhusky.com (+47)91906478)

Payment

Payment can be completed by use of Paypal, Vipps, iDeal, Bank wire and Credit Card/Debit Card. Some of these services are powered by stripe.

Delivery

Confirmation of booking will be sent by email Written Cancellation up to 24 hours in advance - 20%, after which 40% applies. Written Cancellation less than 24 hours - 30% refund No show without Written Cancellation - No refund

Right of Withdrawal

Written Cancellation up to 24 hours in advance - 20%, after which 40% applies. Written Cancellation less than 24 hours - 30% refund No show without Written Cancellation - No refund

Lack of Goods

Fjordhusky retains the right to move or cancel tours due to weather conditions, with emphasis on customer safety.

Complaints

Complaints are addressed to the seller within 5 working days. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer can contact the Norwegian Consumer Agency for mediation. The European Commission's complaints portal can also be used if you wish to lodge a complaint. This is especially relevant if you are a consumer residing in another EU country. The complaint is submitted here: http://ec.europa.eu/odr.